Terms of Sales

The order of a product on quotation or the online catalog of “San Lorenzo Guitars” registered trademark of San Lorenzo Innovation & Design (SLID) is subject to the acceptance by the Customer of the entire Terms and Conditions Set out below

These General Conditions of Sale are binding on the Customer to the exclusion of all other conditions


1 Acceptance

In the case of an online purchase: The acceptance by the Customer of these conditions is materialized by his electronic signature, concretized by the “click of validation”, as well as his acceptance of the General Terms of Sale by ticking the box ” I have read and agree with the general conditions of sale. ” During the order. This electronic signature has the value of a handwritten signature between the parties. This twofold approach is tantamount to the client acknowledging that he has taken full knowledge and that he fully approves all of these conditions.


In the case of a purchase following a request from the Client validated on estimate (service delivery, personalization of musical instrument, …): The acceptance by the Customer of these conditions will be considered effective by the affixing of Its signature in the box of the order form relating to the estimate defined with the Customer beforehand.

2 Products
2.1 Sold online via the website

Presentation photographs illustrating the products proposed in the electronic catalog of S.L.I.D. Tend to describe and present the articles with the greatest accuracy. However, a supplier may have to slightly modify an article, in particular to improve its quality. Consequently these photographs can not be considered as entering the contractual field and the minimal variations in the representation of the articles can neither incur the responsibility of S.L.I.D. Nor affect the validity of the sale.

2.2 Sold from a preliminary study

The products developed according to a project ordered by the Customer are validated at each stage of their development with the Client. It is possible, however, that depending on the materials used (natural wood species, color, …), there is an aesthetic difference between the representation that the Customer makes of the product ordered and the product executed. Everything is implemented to the full satisfaction of its Clients, however aesthetic subjectivity can not legally engage the responsibility of S.L.I.D. Nor affect the validity of the sale.

3 Availability
3.1 Products not manufactured by S.L.I.D .:

Our product offerings and prices are valid as long as they are on the site, within the limit of available stocks. Information on the availability of the products is provided to the Customer at the time of placing his order. In the event of unavailability after the order has been placed, we will notify the Customer by e-mail and undertake either to supply replacement items with characteristics and qualities similar or superior to a price equal or higher, or To reimburse it if its bank account has been debited.

3.2 Products manufactured by S.L.I.D .:

Products manufactured by S.L.I.D., including musical instruments, are manufactured at the request of the Customer. According to the order book, this implies a turnaround time which varies according to the products (between 1 week and 6 months). The completion time is clearly specified to the Customer in the description of each product or when placing an order. This implementation time is therefore presumed to be known and approved by the Customer during the validation of the order.

4 Home
4.1 Orders placed via the website of S.L.I.D .:

Automatic registration systems are considered to be proof of the nature, content and date of the order. Automatic issue of the order receipt.

4.2 Orders placed in direct contact with S.LI.D .:

Upon receipt of the Customer’s request. An estimate relating to the latter’s needs is drawn up by S.L.I.D. And addressed to the Customer by mail or mail. The Client then has a period of 30 days to return it validated by the mention “good for agreement” and its signature to S.L.I.D. By any means of his choice (mail, fax or mail). Accompanied by the related deposit, the estimate validated by the Client then acts as a receipt of order.

4.3 Confirmation of order:

S.L.I.D. Is able to confirm the acceptance of his order to the Customer upon receipt of the order receipt (Article 4.2 or 4.3) and the accompanying regulation (Article 9). The sale will only be concluded after this confirmation. S.L.I.D. Reserves the right to cancel any order from a Customer with whom there is a dispute relating to the payment of a previous order. Products may only be delivered to the delivery address indicated by the Customer during the ordering process. The information stated by the Customer, when taking an order, binds the customer: in the event of an error in the addressee’s address, the seller can not be held responsible for the impossibility of delivering the product.

4.4 Modification of order:

Any modifications of the order requested by the Customer will be taken into account, within the limits of the possibilities of S.L.I.D., only if they are notified in writing within 15 days of the order. After signature by the Customer of a new specific order and any adjustment of the price, the delivery time will be readjusted accordingly.

4.5 Cancellation of order:

In case of cancellation of the order by the Customer after its acceptance by SLID, for any reason except the force majeure, the deposit paid to the order, as defined in article 9 ” Payment “of these General Conditions of Sale shall be vested in SLID And shall not give rise to any refund.

5 Delivery

After confirmation of the order, S.L.I.D. Undertakes to deliver to its carrier all references ordered by the buyer.
Orders are usually dispatched within 24 hours to 48h after validation of the order. Order preparation is from Monday to Friday. They are then delivered to the carrier and it is the carrier’s deadline that then applies for the delivery time. Warning: Delivery times for carriers are given as an indication and we can not be held responsible for possible delivery times by the carrier.

Orders are only returned to the carrier once they have been completed. In case of partial shipment requested, the shipping costs will be paid for each shipment.

The Customer must notify the carrier and S.L.I.D. Any reserve on the delivered product (damaged package, already opened …) within 72 hours of receipt of the product. In the case of a technical product, the Customer shall pay special attention to verify the correct operation of the delivered appliance, to read the operating instructions supplied to it.

In the event of apparent defects, the Customer has the right of return under the conditions provided for in this document.

In addition to deliveries outside metropolitan France, the Customer agrees to pay all taxes due to the importation of products, customs duties, value added tax, and all other taxes due under the laws of the country of receipt of order.

We can not be held responsible for delivery times after the parcel is delivered to the carrier.

6 Force majeure

Are considered as cases of force majeure relieving the seller of his obligation to deliver: war, riot, fire, strikes, accidents and the impossibility of being supplied. The goods always travel at the risks and perils of the recipient. The customer is obliged to check his parcel upon arrival. He has 48 hours to make any reservations with the carrier in case of missing or degraded.

7 Retraction

In accordance with article L 121-16 of the Consumer Code, the customer has a period of 7 clear days from the delivery to return to S.L.I.D. The items that would not suit you, except items sold, made to order or personalized, for exchange or refund, without penalty with the exception of postage. The items must be returned by Colissimo followed by acknowledgment of receipt.

Returns must be for new items in their original packaging, accompanied by any accessories, instructions and documentation. To make a product return request you have to contact the After-Sales Service – SAV – at the address indicated on our Contact page.

Items returned incomplete, damaged, damaged or soiled are not taken back.

In case of abnormal or abusive returns, S.L.I.D. Reserves the right to refuse a subsequent order.

In case of exercise of the right of retraction, S.L.I.D. Shall be liable for the reimbursement of the sums paid by the Customer, free of charge, with the exception of return costs. The refund is due within a maximum of 15 days.

8 Price

The price is expressed in euros (€).

The price indicated on the product sheets does not include transport.

The price invoiced to the Customer is the price indicated on the confirmation of order sent by S.L.I.D. ; It includes the price of the products and the transport costs.

S.LI.D. Reserves the right at any time to modify prices. However, for any accepted order, S.LI.D. Guarantees the prices charged on the date of confirmation of the order by S.LI.D.

9 Payment
9.1 Cash Settlement:

Applied to products resold by S.L.I.D., in stock and / or not customized. This method of payment is clearly stated on the product sheet.

9.2 Payment of a deposit with the order:

This method of payment applies to orders for services or products not stored (customized musical instruments for example). A deposit of 40% of the total amount is requested in order to allow S.L.I.D. The validation of the order (article 4.3). The balance of the total amount is requested to the Customer before the shipment of his order. Depending on the degree of personalization and / or the total amount, an intermediate payment of 40% may be requested from the Customer. This method of payment is clearly specified on the product sheet and / or the quotation.

9.3 Payment:

Payment of the products is made in euros by credit card, paypal, bank transfer, check or cash.
For payments by credit card, paypal, the validation of the order is automated and instantaneous. Treatment is therefore the fastest and S.L.I.D. Strongly recommends using these methods of payment.
In the case of a payment by bank transfer, the deadline for receipt of payment is about 2 to 4 working days after the transfer has been issued. The order is validated only after full payment has been received on our account.
In the case of a payment by check the delay can be 7 to 15 days for the overall processing (receipt of your check, deposit and cashing of your check, and verification and confirmation of the bank).

The order validated by the Customer will be considered effective only when the centers of payment bank concerned have given their agreement.
In case of refusal of these centers, the order will be canceled automatically and the Client informed by e-mail. Furthermore, S.L.I.D. Reserves the right to refuse any order from a Customer with whom there is a dispute.

10 Customer service

For any information or question, please contact us by post, phone or email at the following contact details (on our website / ).

Sté S.LI.D.

7 impasse of residences


Phone / Fax: +33 442 549 685

11 Intellectual property

The site is the property of S.L.I.D. In its entirety, as well as all the related rights.
All texts, books, illustrations and images reproduced on S.LI.D. Are reserved for copyright as well as intellectual property and for the whole world. As such, and in accordance with the provisions of the Intellectual Property Code, only use is permitted for private use, subject to different or even more restrictive provisions of the Code of Intellectual Property.

Any reproduction, integral or partial of the site, is systematically subjected to the authorization of S.L.I.D.

12 Liability and Warranty

12.1 General

The products offered comply with the French legislation in force and the standards applicable in France. The responsibility of S.L.I.D. Can not be committed in case of non-compliance with the legislation of the country where the product is delivered. It is the Customer’s responsibility to check with the local authorities the possibilities of importing or using the products.

S.L.I.D. Can not be held liable for any damage resulting from a professional activity (loss of use, loss of profit, loss of exchange, damages and expenses).
In any event, the Customer shall benefit from the legal guarantee of eviction and hidden defects (art. 1625 et seq. Of the Civil Code); On condition that the purchaser proves the hidden defect. The seller must legally repair all the consequences (art. 1641 et seq. Of the Civil Code). If the buyer applies to the courts, he must do so within a “short time” from the discovery of the hidden defect (art. 1648 of the Civil Code).

The legal guarantees of conformity and latent defects do not cover damages resulting from accidents, misuse or assembly, negligence or noticeable modification of the appearance or operation of the returned material.

Wearing parts are not covered by the warranty (for example, strings, frets on the guitar neck).

We reserve the right to refuse any return for a product damaged due to improper use.

12.1 Musical instruments

S.L.I.D. Proposes for the musical instruments of the trademark San Lorenzo Guitars, a lifetime guarantee against any defect of manufacture and hidden defect to their first purchaser. Any musical instrument purchased in second hand is covered within the limit of the legal warranty and from the date of issue of the certificate of authenticity of the first purchaser.
Wearing parts are not covered by the warranty (for example, strings, frets on the guitar neck).
We reserve the right to refuse any return for a product damaged due to improper use.

13 Privacy Policy

The information of the personal information collected for the purposes of distance selling is obligatory, this information being essential for the processing and the routing of the orders, the establishment of invoices and contracts of guarantee. The lack of information leads to the non-validation of the order.

The Customer has a right of access, modification, rectification and deletion of data concerning him (article 34 of the law of January 6, 1978), which he can exercise with S.L.I.D.

S.L.I.D. Agrees not to disclose to third parties, free of charge or with consideration, the information communicated by the Client. These are confidential. They will be used only for the processing of the customer’s order and in order to reinforce and personalize the communication of the products reserved to the Clients of S.L.I.D., in particular by letters of information from S.L.I.D. To which the Customer subscribed as well as in the context of the customization of the site according to your interests.

Our site is also designed to best meet the needs of our Customers and that is why we make use of cookies. These are intended to signal the passage of the Client on our site and are not used by S.L.I.D. In order to improve the personalized service that is intended for the Customer.

14 Litigation

This contract is subject to French law. S.L.I.D. Can not be held liable for damages of any kind, whether material or immaterial or corporeal, which could result from a malfunction or misuse of the products marketed. The same applies to any changes in the products resulting from the manufacturers. The responsibility of S.LI.D. Will in any event be limited to the amount of the order and can not be called into question for simple errors or omissions which could have survived despite all the precautions taken in the presentation of the products. In the event of difficulties in the application of this contract, the customer has the possibility, before any legal action, to seek an amicable solution in particular with the help of a professional association of the branch, a consumer association or Of any other council of his choice. It is recalled that the search for the amicable solution does not interrupt the “short time” of the legal guarantee, nor the duration of the contractual guarantee. It is recalled that as a general rule and subject to the assessment of the Courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes that the buyer honors his financial obligations towards the seller.

Claims or disputes will always be received with kindly attentiveness, good faith always being presumed in the person who takes the trouble to expose these situations. In the event of a dispute, the Client will first contact the company to obtain an amicable solution.